On Cultivating a Culture of Innovation
Innovation, the endless effort to find a better way, cannot be achieved by robotically lining up best practices and imitating them. The real catalyzing agent for innovation is the ground from which these best practices spring -- the confluence of purpose, people, and processes better known as culture.
From where will the next wave of groundbreaking innovation come?
Not from organizations mechanically mimicking each other's best practices, but from organizations with the commitment to take their stand on ground that has been cultivated for breakthrough.
If you check the contents of the most popular books on innovation, the same topics show up again and again: strategy, systems, process, leadership, customer focus, risk, speed to market, prototyping, metrics, mass collaboration, market intelligence, technology, and creative thinking.
Yes, all of these topics are important. But none of them can take root in an organization without one fundamental element being in place -- a consciously created culture of innovation.
Is such a culture simple to create? Yes. Is it easy? No. And the reason why it is not easy is because the ground of most organizations is hard, untilled, and in major need of clearing.
The metaphor that most clearly conveys the effort required is creating a garden.
To experienced gardeners, the steps needed to create a garden are simple. To the inexperienced gardener, it is a tangle of complexity.
Yes, gardening demands sustained and methodical effort. And yes, sweating comes with the territory. But getting a yield -- something to harvest -- is a fundamentally straightforward task.
If your company is clear about the effort required, creating a culture of innovation (lets just call it a garden of innovation) is simply a matter of taking the time to execute each step thoroughly -- in the time honored way gardeners have always practiced their craft.
1. WHET THE APPETITE
If you are serious about being a gardener of innovation, the first thing you will need is hunger -- a real appetite for results.
Growing a garden takes sustained effort. It is hard work -- most of it unglamorous and unappreciated. Hunger for a yield is the serious gardener's real motivator. Yes, the serious gardener likes being outdoors and, yes, the serious gardener likes getting exercise, but the ultimate product of his/her labors -- the harvest -- is what it is all about.
Without this level of commitment, the gardening effort remains only a hobby and does not have the roll up your sleeves and get dirty quality so essential to reaping a result.
If your workforce has no appetite for innovation, you will need to find a way to whet it. If you choose not to, people will sit idly by, waiting for R&D, senior leadership, or the tooth fairy to lead the charge. And while they may talk about growth, shovels, and the need for bulk purchase of mulch, talk will not put food on the table.
Fortunately, somewhere, deep inside everyone in your organization is the impulse to create. This impulse is innate. Your task is to awaken this impulse and help people own the effort to innovate. If they do not own the effort, the only thing you will be eating at harvest time will be your own words. (P.S.: Winter is on the way.)
2. STAKE and PREPARE THE GROUND
Amateur gardeners, fueled by visions of ripe tomatoes, have a tendency to plant before they are really ready. Unclear about how large a garden they can sustain, unsure about what is needed to prepare the ground, unable to resist the impulse for a quick yield, they rush in willy nilly.
The result? Lots of wasted effort and the kind of sweating that signifies almost nothing. The same holds true for organizations who claim they want a culture of innovation.
The antidote is a simple, two step process (though the description of the process is much simpler than the execution).
First, an organization needs to get clear about the scope of the effort they want to make. It needs to stake its territory or, more precisely, define the fields in which it wants to innovate. (If it tries to innovate everywhere, all the time, it will only deplete its resources and exhaust its workforce.)
Secondly, it needs to prepare the ground for planting.
This task includes removing obstacles that will interfere with growth, as well as enriching the fertility of the soil. Weekend gardeners cringe at this kind of preparatory effort. It does not feel like fun and there is nothing immediately to show for it. But without this effort there will be no foundation -- no ground -- for future success.
3. FIND THE SEEDS
You can have ample space to plant a garden. You can know exactly where that ample space is. And you can have lots of fertile soil in this ample space. But unless you have healthy seeds to plant, space is all you will ever have.
If you want a garden of innovation, you need seeds. Not just one kind of seed, but many. Indeed, the more varied seeds you have, the greater your chances for an interesting yield.
In the realm of innovation, ideas are the seeds. All innovation from the inside out with an idea. Ideas are the fuzzy front end of the innovation process -- the alpha and omega of new growth. No ideas, no innovation. Its that simple.
The big question, then, is this: Where will your company get its new ideas? Is there an existing process? And if so, is this process working? Can you count on your workforce to deliver high quality, game changing ideas? Or is there something else you need to be doing in order to tap their brilliance?
4. PLANT THE SEEDS
While it is true that some seeds, spontaneously carried by the wind and landing on fertile soil, find a way to plant themselves, most gardens require that seeds be planted in a more dependable way.
If your company is sincere about its intention to create a culture of innovation, it will need to refine its seed planting process. More specifically, it will need to establish a more effective way for the carriers of seeds to increase the odds of those seeds taking root.
Yes, aspiring innovators will need to become more adept at pitching/planting their ideas. But at the same time, the people to whom new ideas are being pitched will need to become more receptive to the possibility that something new is worthy of taking root.
Having a silo of healthy seeds is a good start, but ultimately those seeds need to be planted -- and they need to be planted in a way that will radically increase the odds of them growing into seedlings.
5. FENCE THE GARDEN
If you have ever planted a garden, you have experienced the phenomenon of uninvited predators showing up at all hours to devour your tender, young seedlings. Deer, raccoons, moles, rabbits, and a host of other unidentifiable varmints seem to have no other mission in life but to downsize your dreams of winning the state fair or, at the very least, eliminate all possibility of you having fresh lettuce for dinner. It comes with the territory. And it will continue to come with the territory unless you fence your garden.
Organizations of all shapes and sizes experience the same phenomenon.
Promising new business growth ideas -- the tasty indicators of breakthrough innovation -- are routinely devoured by ravenous corporate naysayers. That is, unless the organization finds a way to protect their aspiring innovators.
Your role, as a gardener of innovation, is to fence your garden and protect your people from the overly acidic scrutiny, doubt, and premature evaluation of predominantly left brained, metric driven, analytical inhibitors of innovation. It can be done. It must be done. And you are the one to champion the process.
6. TEND NEW GROWTH
Conceiving a garden is relatively easy. It requires no special skills, discipline, or education. Anyone can do it. Indeed, anyone does do it every single Spring and Summer. Getting a harvest, however, is an entirely different matter. It is not so easy -- and unlike conception, requires skill, discipline, resources, and the ability to learn on the job.
In the same way, conceiving new ideas is relatively easy. It happens every day of the year to millions of people. Bringing them to fruition is not so easy. Along the way, they get neglected, mishandled, and trampled on. What starts out as a brilliant new possibility, often shrivels on the vine. Most organizations have no conscious process for nurturing the growth of new ideas.
As a result, many powerful, new ideas never mature.
They may break new ground, but they do not necessarily flower and bear fruit. The good news? It does not have to be this way. With the right kind of sustained effort, gardeners of innovation can dramatically increase the odds of exciting new ideas becoming part of the harvest and making it to market.
7. THIN and TRANSPLANT
Inexperienced gardeners, intoxicated by their need for a big harvest and overcompensating for their fear of having nothing to show for their efforts, tend to plant too many seeds too close together. Their fear usually dissipates in a few weeks when the first sprouts emerge, but then another challenge surfaces -- what to do with the apparent bounty of new growth?
While the profusion of greenery certainly looks good to the untrained eye, the reality is different. New seedlings start competing with each other for water and nutrients. Roots entangle. Left unaddressed, the results are disappointing -- row after row of stunted, scraggly plants.
Savvy gardeners respond quickly, thinning out new growth to make room for a select number of the healthiest plants to flourish.
Really savvy gardeners go one step further -- transplanting the healthiest of the thinned out plants to new, roomier locations.
Organizations trying to raise the bar for innovation face the same challenge. Intoxicated by their need for impressive growth (and wanting to involve as many employees as possible in the process), they get overwhelmed by a profusion of ideas and initiate too many projects -- ideas and projects that end up competing for the same, finite resources.
The result? Scraggly, stunted, and undeveloped ventures.
The antidote? A clear strategy for how their organization will evaluate, select, and fund new initiatives -- along with a process for identifying promising new growth to be transplanted for future development.
8. CELEBRATE THE HARVEST
All cultures around the world have a holiday, ritual, or ceremony dedicated to expressing gratitude for the bounty of the harvest. In their bones, they understand the purpose, power, and privilege of giving thanks. Their recent harvest may have fed the body, but the collective acknowledgment of the harvest feeds the soul, strengthening everyones resolve to begin the growing process again the next season.
Corporate cultures could learn a lesson or two from this age old practice.
Historically, organizations have been severely lacking when the time comes to acknowledge the harvest and the people whose efforts were essential to manifesting that harvest. The endless demand for output drives most business leaders to conclude that acknowledging successes is a waste of time -- a luxury no bottom line watching organization could afford. Somehow, deep within the collective psyche of senior leaders, lurks the fear that celebrating successes will invariably lead to a fat and lazy workforce.
Nothing could be further from the truth.
People flourish when their efforts are acknowledged -- not only individually, but as an entire workforce. If you are serious about establishing a sustainable culture of innovation, remember to take the time to acknowledge your gardeners. For their effort. For their resilience. For their collaboration. And for whatever harvest they are able to manifest.
Posted by Mitch Ditkoff at March 12, 2013 03:10 PM
Nice metaphor- I especially like the celebration of the harvest.I just completed a 6 month consultation process in 36 communities in northern BC - at the end I made up road tour t-shirts (with the dates and cities listed on the back a la Rolling Stones. That, and the flowing wine, was the highlight at the wrap up meeting.
There are other elements to think about:
- fertilization (organic waste is best!)
- other plants finding their way into the garden (some welcome, some need to be moved)
- taking advantage of heritage seeds if you can find them
- opening a street-side veggie stand as well as selling wholesale
Okay... I'll stop now.
Posted by: gary at September 5, 2007 04:38 PM
Indeed a nice metaphor, making very clear what should and shouldn't be done to drive innovation within a company. The existing culture often impacts decisions of innovation managers. One of my collegues wrote about the use of 'death' as a metaphor for no longer continuing with an idea: 'killing an idea' (http://www.innovationfactory.nl/blog/2008/10/10/the-death-metaphor/). Overall culture seems to be of major importance both within a company (generate innovations) and the market (adoption of innovations)! For more recent research on adoption of ideas: http://www.innovationfactory.nl/blog/2008/10/22/marketing-innovations/
Indeed a nice metaphor, making very clear what should and shouldn't be done to drive innovation within a company. The existing culture often impacts decisions of innovation managers. One of my collegues wrote about the use of 'death' as a metaphor for no longer continuing with an idea: 'killing an idea' ( http://www.innovationfactory.nl/blog/2008/10/10/the-death-metaphor/ ). Overall culture seems to be of major importance both within a company (generate innovations) and the market (adoption of innovations)! For more recent research on adoption of ideas: http://www.innovationfactory.nl/blog/2008/10/22/marketing-innovations/
Posted by: vdbilt at October 24, 2008 05:21 AM
This is a wonderful metaphor, one that reminds us of the common sense it takes to innovate. Not mechanics as you state, but organics and simplicity.
Along the lines of this very insight I have also learned that innovation is not about rocket science, in my case the context was social work: http://www.reply-mc.com/2008/05/18/my-inconvenient-truth-part-1/
Thanks again for this wonderful article!
I agree with Gary, vdbilt, and Luc. The metaphor is good / relevant. Reading the quote by Peter Senge at the start of the posting, I also came to think about Gareth Morgan’s interesting book Images of Organizations. In the book, Mr. Morgan writes, for example, about organizations as machines and about organizations as organisms. On page 66 of the book, I read, for example this: “It would be an exaggeration to suggest, that mechanistic organizations do not innovate, but the point contains an important kernel of truth.”
Here are 3 ways of organizing http://www.slideshare.net/frankcalberg/3-ways-of-organizing
Posted by: Frank Calberg at January 3, 2010 07:30 AM
What a great metaphor indeed. I have spent- well this year it's over 2 decades- studying the inner workings of the brain and body in response to change- and applying that knowledge to real world challenges consulting with top level competitors in business, sports, politics and even people duking it out in life-or-death settings- as operating room docs and team members and as people like you and myself blindsided by life-altering injuries or diagnoses.
So here's what I learned- it is indeed all about turf- our species has survived by guarding its turf- by defening ourselves against anything that is different. In older times, when we were furrier, that meant snuffing out novel-looking or smelling plants and other two-legged creatures. In today's world of work, we hurl barbed words versus barbed spears at novel and different ideas- anything that smells fishy- including people with different points of view whom we lable as- 'difficult'...
Change is strange- defending against it is natural- life is a turf war for most who have not jumpstarted the front part of the brain that shuts down in the face of difference. Tending to the soil- and the natural resistance reflected in our brains and bodies- is a start to changing- and changing minds, hearts, and behaviors is key to innovating.
Posted by: Pamela Brill at January 5, 2010 10:23 AM
I think you make a great point in the beginning about innovation. Sure there are a lot of important components that come into play when you talk about innovation, but there is no strategy, recipe, or step by step guide to innovate! There is only so much structure that can be given to innovation, and if you miss the mark then its no longer innovating at all!
One of our top competency managers took action before any structure (the innovation system elements) was in place. This article was sent along with a short invitation:
1) Interesting initiative for idea generation, John. How would you like to coordinate with the "Collaborative Innovation Framework" now being defined? For example within one of the 12 elements, I have a growing list of tasks for the Innovation CHAMPION (strategic position). Also tasks for Advocates (one or more tactical assistants for each Competency Director or Office). The structure is:
Task (short description)
Conditions (what is needed to enable that task)
Standards (observable actions and metrics)
2) The attached article seems a good summary about innovation in large organizations. It highlights some common elements necessary to move ideas from generation, forward to realized innovations. For example some ideas might be funded internally, and others might also need external funding. Also if you generate more ideas, then you might get some ideas that should involve people outside your organization. It takes time to improve use of funding sources, and to engage strategic & tactical players. So what will you do with such ideas in the meantime? firstname.lastname@example.org
Amazing! Cultivating as a metaphor has also been used by E. Wenger about communities of practice (one of his books title is Cultivating Communities of Practice). In both cases, CoPs and culture of innovation, success is rooted in a very fertile ground that is people's (individual and groups) knowledge.
Is building a culture of knowledge management simple? Yes. Is it easy? No. (Why does that sound familiar?)
Michael: Thanks for this input. I am not familar with E. Wenger, but his work and book sound very timely for me to read. I will explore.
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